2005-03-15 Josh email
08/28 02/03 |
From: | "Ellen Holliman" <ellen> @ holliman . com |
To: | <them | @hypertwins .org>
Cc: | <bakerr | @mh.co.durham.nc .us>, <hollimane @mh.co.durham.nc .us>
Subject: | Getting Back in the System - The Durham Center |
Date: | Tue, 15 Mar 2005 21:46:31 -0500 |
X-Mailer: | Microsoft Outlook IMO, Build 9.0.2416 (9.0.2911.0) |
Nick Staddon and Sandy Hall,
I have just read the emails between you and Robin Baker. I am most concerned about your efforts to get your son back into our system. Just a couple of questions - I was unclear as to which facility you went to on March 1 - our Durham Center on Willard Street or the Durham Center Access at Central Medical Park? As of this date, has anyone called you back to schedule an appointment with a new case managment agency? Please know what happened to you is not how our system is supposed to work. I deeply regret the frustration you must feel in trying to get services for your son. If you will, please include your telephone number with a time convenient for someone to call. We have made a great deal of changes over the past year; however, it appears our system is far from perfect. I appreciate your letting us know the challenges you encountered - we can only make changes as we know the problems. We look forward to providing services again to you and your family.
Ellen Holliman
Area Director
The Durham Center
919-560-7202
PS - sorry to be writing from my personal email, but I am unable to use our county system tonight.