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Tuesday, February 4, 2003 (#35)
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- what: ICQ dialogue between Bubba and Woozle
Bubba 2/4/03 4:07 PM william capua called inquiring about his order
D5625
woozle 2/4/03 4:16 PM checking
woozle 2/4/03 4:17 PM I think he was one I asked you to re-contact
cuz the 2nd address he gave us still didn't
match and had the same zip code as the 1st bad
address... but let me double-check...
Bubba 2/4/03 4:17 PM hobe sound
woozle 2/4/03 4:17 PM that's the one
Bubba 2/4/03 4:17 PM rt
woozle 2/4/03 4:18 PM if he's absolutely sure that the PO box he
gave is the card's billing address, then I'll
need the bank name and phone # -- should be on
the back of the card
woozle 2/4/03 4:18 PM I have his shirt ready to ship as soon as we
sort this out
Bubba 2/4/03 4:19 PM I'll call him back and see if I can get Claire
Itty
woozle 2/4/03 4:19 PM khull
Bubba 2/4/03 4:20 PM tell me again the problem and then don't q me
while I make the call so it doesnt scroll
woozle 2/4/03 4:22 PM the billing address he gave us the 2nd time
around (P.O. Box 407 / Hobe Sound, FL 33455)
still doesn't match the card's billing address
according to CardService. He should check his
latest card statement (or bank statement, if
it's a check card) and be completely sure
that's the billing address. If it is, I'll
need the issuing bank's name and phone number.
Bubba 2/4/03 4:27 PM change the zip to 33475-8407 and see if it
likes it
woozle 2/4/03 4:28 PM the box # still is not it, but I'll take it if
we can get the zip code right.
Bubba 2/4/03 4:28 PM he read it off his last statement
woozle 2/4/03 4:29 PM I've had one other case where someone very
believably insisted that the address was
correct -- and I accepted it, and we never
heard of any problem with it... so it's
possible.
woozle 2/4/03 4:29 PM (even tho the software said no go)
Bubba 2/4/03 4:30 PM rt and he needs it by Sat. cuz he's going to a
concert and this is his costume
woozle 2/4/03 4:30 PM At this point, I'll probly just let him have
it... did you get the bank name / phone just
in case?
woozle 2/4/03 4:31 PM Something about this one makes me suspicious,
but I'm still willing to take the risk of
losing $20 over the risk of alienating a
customer.
Bubba 2/4/03 4:31 PM no but if I need to call him back I can
Bubba 2/4/03 4:31 PM no I didn't get the bank info
Bubba 2/4/03 4:31 PM yes about not alienating
woozle 2/4/03 4:32 PM next time... whenever it goes into Round 3
like this, get the bank info as a backup.
Bubba 2/4/03 4:32 PM k
woozle 2/4/03 4:37 PM The zip matches, and the zip+4 ends with the
same 3 digits as the po box -- so I suspect
some kind of data-entry error at the bank.
Maybe they have it as po box 00407 or
something like that.
woozle 2/4/03 4:39 PM usps.com agrees that that would be the zip
code for that po box
Bubba 2/4/03 4:51 PM working on the BP soze I can get it to the PO
before 6
Bubba 2/4/03 4:52 PM go ahead and mail the packing slip
woozle 2/4/03 4:52 PM k... send me stats when yugottem...
Bubba 2/4/03 4:52 PM k