2005-09-09 webmail to BB&T
Original Message-----
Dear Ms. Hall:
...
As a reminder, check images are available for 60 days only. If the desired check is over 30 days old but less than 60 days old, you may enter a specific date range in the From and To boxes beside your account number.
...
Thank you for using BB&T OnLine.
Yolanda Barnes BB&T E-Mail Support
end of original message (from BB&T) ----
As a reminder? Using the word "reminder" implies that I was given this information in the first place. No where on the Account page OR in the check window is there ANY mention of this 60 day limitation. Rest assured that if I had been aware that I had only 60 days to save the images of my checks, I certainly would have made more of an effort to make sure I had done so.
It's bad enough that to get the *actual* checks themselves returned to me (which until very recently was standard practice) I would have to have an extra fee tacked on my account but now I can't even get access to the current, .
My understanding of this new process wherein checks are returned to us only as images instead of as physical documents was that it would save money for the banks, which could then be (at least partly) passed on to the customer.