2009/11/04/webmail to ValueOptions

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I sent this message via the member center at ValueOptions, which suddenly decided to let me send inquiries about specific items, i.e. in this case I clicked for more information about a specific "authorization", and the information included a "send inquiry" button at the bottom. Unfortunately, the item I want to inquire about -- i.e. Josh's request for residential services -- is not listed. (They also don't seem to have listings for "corporate opacity" or "being general assholes".)

The "send inquiry" button on the "Benefits" page (which is the most general context I can find that has such a button) still gives the message "The Inquiry Submission function is not available for this client. Please contact Customer Service."

Your Inquiry Number is: 11042009-6882274-20000

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This authorization is not what I am inquiring about, but I don't see the thing I want to inquire about listed anywhere -- and your site won't let me send a general inquiry.

Approximately two weeks ago, Josh's case manager sent in an application for Josh to receive Therapeutic Foster Care (Residential Level II). I found out from her just recently that you closed Josh's case due to some missing paperwork. I understand she has re-submitted the paperwork, and I wanted to make sure that you now have everything you need to process Josh's application.

Thank you.