2008-04-18 letter to TWC

TO: Time Warner Cable

DATE: April 18, 2008

RE: acct #53108203

Dear TWC,

This is nonsense. Prior to your previous bill, we had already corresponded about this matter; I asked you (in a message sent to you via your web site on April 3) to let me know what date you would like to retrieve your cable modem, and stated that I would be available any day from 5-7 PM. In your response, you declined to do so, saying instead that I should call you.

I suggest that you call yourself, and let yourself know that customer account #53108203 has your modem available for pickup any day between 5 and 7 PM. When the person on the other end of the line tells you what day they have scheduled to pick it up, thank them politely and then email me to let me know what day it will be; you have my email address on file.

If you can't be bothered to do this, then I shall have to conclude that you don't want your modem back, in which case I think it would be incumbent upon you to remove the charge from my account and stop billing me for it. If you do want it back, please tell me when you will be coming to pick it up or explain to me why you cannot.

Either way, I have offered to return it on a date of your choosing and I respectfully dispute any continued claim that I have been delinquent in my payments.

Thank you,

Nick Staddon