View source for OneFinance/2021/05/15/2

==Me to OneFinance==
I want you to know that while I find your goals admirable, it's a serious problem when you refuse to give any reason for rejecting an account application.

The only reason I initially opened my One account was that, after BBVA shut down Simple, my family needed another bank where we could transfer money to each other and keep a shared account for household expenses.

Two days after you accepted my application, you [[OneFinance/2021/05/12|denied my partner's application and refused to say why]]. This basically leaves me with no reason to keep my account open.

I assume this practice of opaque refusal is legal, given that it seems to be popular in the online banking business -- but I would very much like to understand why you feel it is necessary, as it seems not at all in keeping with your goal of "building a customer-centric product and company". For one thing, if a bank can deny accounts for no stated reason, that allows the possibility of doing so for discriminatory reasons.

I welcome your thoughts on this.
==Notes==
* Crossposted to [https://twitter.com/Woozalia/status/1393714813709307906 Twitter].