View source for 2007-02-10 webmail to Vonage

[[category:dated]]{{datecat|2007-02-10}}[[category:letters/business]]
:'''To''': Vonage Customer Care
:'''From''': Nick Staddon [vonage-w@hypertwins.org]
:'''Subject''': I have no dial tone

* '''Telephone''': 706-534-5016
* '''Account Number''': {{faint|redacted}}
* '''Call Back Number''': {{faint|redacted}}
* '''Best Time to Call Back''': weekends and evenings, but also frequently available during the day
* '''Phone Adapter''': Cisco
* '''ISP''': EarthLink
* '''Router Make and Model''': DLink DI-604
* '''Telephone Make and Model''': vtech
* '''Description of Network''':
about 10 computers (mixed Linux and Windows) on a single 24-port network switch connected to the router; Vonage phones are plugged directly into the router. We have two Vonage phone adapters, and the other one works fine (different account).
* '''Description of Problem''':
No dial tone. I have plugged the vtech phone into the other Vonage phone adapter, and it works fine there.

If I press the oval button on top of the phone adapter, I hear a voice asking for a menu selection. Pressing 1# causes it to say "PASSWD" (presumably it wants a password which I don't have).

If this unit is broken, one quick solution might be to have this phone account routed to phone line #2 on the *other* router, if that can be done. (For the other router, the account number is {{faint|redacted}} and the phone number is {{faint|redacted}}.)