2011/02/27/Amex

2011-02-27 correspondence with American Express

2011-02-27 15:18 webmail to Amex

We are currently investigating the possibility of a home refinance as an alternative to bankruptcy. We would like to make this plan sustainable so that we do not get caught up in more debt after the payoff. It is therefore vital to minimize the amount of principal that gets added to the mortgage so that the monthly payments will be affordable.

If we are able to carry through with this, we expect it to happen before the end of March.

Can you offer a reduced amount as a lump-sum payout to settle Sandy's debt to American Express, and what amount would you be able to offer?

Thank you.

2011-02-27 16:27 webmail from Amex

Response (Rajat Anand) 02/27/2011 04:27 PM
Dear Nichilas Staddon,

You would need to contact the outside agency handling your account concerning any matters relating to your American Express Card. Their name, address and phone number are listed below.

Name: ZWICKER AND ASSOCIATES

Address: 800 FEDERAL STREET

ANDOVER, MA *01810-1098*

Telephone: 866-367-9942

Fax : 378-686-3538

I regret that I am unable to provide any further assistance via email, but American Express has assigned all handling of your account to the outside agency.

Your understanding in this matter is greatly appreciated.

Sincerely, Rajat Anand Email Servicing Team American Express Interactive Services

Follow-up

The next day, I sent this letter to Zwicker & Associates.