Talk:Phone phobia
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anonymous user 192.88.21.10 said
I know one reason why I don't like to answer the phone or make calls. The phone is a huge time-suck, especially when friends insist on blathering away for hours on end. I don't know how to say goodbye, so I get stuck listening to the endless drone.
Ginaphobia said
My fear is mainly calling someone though ocassionly if a number I don't know calls me I will pass the phone off to a friend to answer... Mostly my fear is that the person will be busy, not want to talk to me, or for some reason angry that I called. And not being able to read their facial expression to judge how they're feeling about whatever we're saying bothers me quite a bit. I dont have a problem answering messages... it was on the other hand very scary for me while trying to record a my voicemail message(if you hear it you'd picture a cornered rabbit). I get very nervous leaving people messages too. It's good to know I'm not alone on this!!
Sooo... anybody figured out how to cure this yet???
HELP ME!!! It's embarrassing, but thank goodness I am not the only one. I hate the phone, hate hate hate it. I don't know for sure where this all came from, but I am sure it stems from many points of my early childhood--I won't bore anyone with all my personal possible causes. Everyone's comments seem so familiar to me, for the most part, but I fear (ha ha) that my Fear has gone way off the deep-end on this one. I can't make calls, and I can't answer them. I only text from my cellphone, I Instant Message people, I e-mail, I write letters, but I ignore all phone calls. Whether I know who it is or not, I never answer the phone unless it is specifically a friend who I am on my way to meet up with and either I or they are lost. I text-message while driving (yeah, highly-illegal and extremely unsafe), and lie to people when I don't call back, making up all kinds of excuses. They believe me, for a little while. My credit was stolen in 2004 by a girl I considered to be my best friend, and I still haven't been able to call these businesses and tell them what happened or to leave me alone, so they leave angry messages on my parents' answering machine, and I just end up lying to my parents by telling them that I am handling it. But I never can. It eats me up inside, I feel like I am going to break down and cry at the thought of making phone calls, I fall fast into a spiralling depression that lasts for as long as I think about having to call anybody, so I keep putting it off by telling myself I will feel stronger tomorrow, and to just put it out of my mind. But the truth is, I have so many calls I need to make, so many things that are past the point of my being able to handle, and so many people I hurt by not being able to just get on the god-foresaken telephone, that I am constantly depressed by it. Whenever I try to fight through it, my throat seizes up and swells like I have an entire apple caught in it, my voice starts to tremble and I am no longer in control of myself. My mind starts racing as I can feel the panic growing, but the only thought that comes in clearly is "Hurry up and get off, say whatever they want to hear, and hang up." But then afterwards, yeah i am so proud that I did it, but I have no memory of what they said, and I recount all the other things I needed to discuss with them which my hasty retreat has kept me from dealing with. I recently lost my job five months ago (not phone phobia related), and I have missed out on countless numbers of opportunities because... well, I just can't call them back! Now my family is getting angry, perceiving it for sheer laziness and an unwillingness to work, when in reality, it is all that I want. If anybody out there is now or has ever been as torn-up over this "unrecognized phobia" PLEASE post something! I have been alienated by this for way too long.
Woozle replies
Wow, that sounds even more intense than my issues. Maybe some of my solutions will work for you, though. In any case, you're definitely not alone (as these web pages prove!).
First... please feel free to email me, IM me, or even come into the chat rooms, if you're comfortable with realtime text conversations (contact info). #hypertwins is probably the channel to go to if you're nervous; that's the channel we specifically set up, so it's for whatever we say it's for ;-) and it can certainly be for talking about phone-phobia. (Don't be worried if nobody answers at first; we tend to lurk a lot, so there are long gaps (hours!) when nobody is paying attention -- but we'll see what you typed in the scrollup, and can answer when we get back.)
Second... from personal experience, which I think your experience echoes strongly, shame (a feeling of worthlessness) is one of the worst aspects of this thing. Learning to feel like you deserve to exist as a human being in spite of not being able to do something so "easy and simple" as making a phone call is something that is important to focus on; otherwise it spirals still further -- the feeling of worthlessness makes it harder to deal with phoning, which makes the shame worse, and so on.
Third (or maybe this should be first): I am not a professional counselor and am in no way officially "qualified" to give advice on this issue -- but for all I can tell, nobody has been paying any attention to it yet; we're still at the stage of convincing the professionals that it's a real problem. (Harena's personal cognitive therapist, who is a pretty open-minded and reasonable guy, seems to have gotten it, but I don't think he had ever run into it before.) If there's any way at all for you to talk to a counselor about this, I'd recommend looking into that. We have personally had good experience with the "cognitive therapy" school of counseling. Also, avoid the higher-level academic degrees; H's therapist has a degree in social work. (You should be able to find some that will set up appointments via email; that's how we got started.) That said, I have no problem at all with continuing to give you my personal advice.
Next... solutions.
Parents and other well-meaning people may advise you to just grit your teeth, pick up the phone, and do it. I have found this to be a recipe for disaster. You might end up successfully making the current top-priority phone call, but it will only increase your aversion to making the next one.
My approach has been twofold, which I'll summarize here and then explain below: (1) do everything you can to make phoning unnecessary, so as to drastically reduce the number of "unavoidable" calls. (2) when a call is really "unavoidable", do everything you can to get to a point where you feel ready for it before you actually do it.
1. make phoning unnecessary -- some techniques:
Use email whenever possible. If people don't respond to email, send the email as a fax or letter (I often scribble "haven't heard back -- did you receive this?" on the printout). If you have a friend who's willing to help out, have them call to ask if the email/fax/letter was received.
Vonage now has a service which will transcribe received messages into text. It costs, so we decided not to use it (I have some avoidance with listening to messages, but it's pretty mild), and so I don't know how good it is -- but you can sign up for Vonage phone service without having to use the phone at all. (You'll need to have broadband internet for it to work, though.)
Do "phoning triage" -- if you think you could handle, say, one phone call a month as long as you could be sure you wouldn't have to deal with the damn thing the rest of the month, then work out what your most important call is, and do just that call -- and to hell with the rest of them. Guilt is the motivation-killer.
2. make sure you're ready
This gets into the specifics of why one avoids phoning, and your reasons may be different from mine; I'll tell you what has worked for me and what the underlying mechanisms seem to be, and hopefully this will help you figure out what's going on in your head and therefore what might help you.
Some background:
What I've noticed about phone calls is that during a conversation I will sometimes get what I think of as "mental pain spikes" -- almost like an electric shock, in retrospect, but at the time it just feels like PANIC and FAILURE -- which seem to be caused by certain situations, and that it is these "spikes" that are the major thing causing the aversion. (Shocks are often used in so-called "aversion therapy" when psychologists are trying to encourage an aversion to something harmful, so it would seem like a no-brainer that an internal shock-like feeling would cause much the same effect.)
One of those situations is when I ask a question and the other person replies with something incomprehensible to me -- what they said sounds reasonable or sensible, but I don't seem to be able to pick out the answer to my question in what they've said. (Panic!) Another is where they give me information, but it's somehow not the sort of answer or information I was expecting, and I don't know what to say next in order to get closer to getting whatever it was that I wanted in the first place, the reason I made the damn phone call. (Panic!) In general, the pattern seems to be that something unplanned-for or unexpected happens, and the amount of time I need in order to puzzle it out is too long -- longer than what feels like a comfortable gap between lines of dialogue.
So one thing I try to do is get as much information as possible clarified in both directions (reduce both the number of questions I might have to ask and the number of questions the other person might have to ask, as well as the number of mistaken assumptions either one of us might be making) so as to greatly simplify the conversation. The best way to do this, of course, is if you can get in touch via email first -- which you might think would eliminate the need for the conversation altogether, but some people apparently just "like to talk", and it can be really difficult to explain to them that this is a problem for you, because for them it is easier. The best strategy for this seems to be a sort of passive resistance -- keep emailing doggedly until they force the issue by calling you.
One really great way to reduce conversational complexity, though, which almost always works, is the fax/mail approach I mentioned above. If you've already sent them a message explaining what you need, then all you have to do when calling is (1) give your name, and (2) ask if they received the message (email, fax, or letter) you sent. Even if you end up talking to several layers of receptionists, you just have to add one more bit of information (who you're trying to reach). "Hi, my name is __ and I'm trying to reach __." They will then either say "Oh, __ isn't in, may I take a message?" or "Let me connect you..." or, at worst, "May I ask what this is in regard to?" -- at which point the answer is "I sent him/her a letter last week, and I just wanted to make sure s/he got it." Totally non-confrontational, and puts the onus on them to find the letter and read it.
And finally... it looks like I need to expand the "phone-phobia" section of this site, and maybe set up a BBS-style forum to make it easier to post comments (most people apparently aren't used to wiki-style discussion). If you create an account on this wiki, you can "watch" these pages, and the wiki software will send you a notification whenever anything changes. (And no, I don't give out or sell my contact information to anyone.)
Please do feel free to get in touch, though; we have a very supportive community on VillageIRC, including at least one other phone-phobia sufferer.
--Woozle 08:54, 20 September 2007 (EDT)