2003/02/13
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Thursday, February 13, 2003 (#44)
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- what: ICQ dialogue between Bubba and Woozle
- Discussion resumes 2 days later.
woozle 2/13/03 10:36 AM Good morning. I'm uploading the db with the Prankster and mini-bear order. I'm thinking maybe I should just assume that overnight is ok for the order right after that -- but do we have Rosalie McFall? It kinda hinges on that. I was assuming it wouldn't be in inventory, but let me check... woozle 2/13/03 10:37 AM Ah, yes, it says there's one in N03. So that would seem to settle that. But what's the shipping weight... geesh... woozle 2/13/03 10:38 AM Ok, what I'll do is this: debit her for regular shipping costs, then when you get back from the PO be sure to single out the actual cost for shipping that one overnight and I'll debit her for that separately. Bubba 2/13/03 10:40 AM k Bubba 2/13/03 10:41 AM it weighs less than 2 lbs so usps should have the rate woozle 2/13/03 10:42 AM yeah, but how many oz woozle 2/13/03 10:42 AM somewhat depends on what kind of box you have to cobble together for it, too Bubba 2/13/03 10:44 AM isn't it a one price up to 2 lb? woozle 2/13/03 10:44 AM 1 lb woozle 2/13/03 10:44 AM or maybe not, let me check Bubba 2/13/03 10:44 AM k woozle 2/13/03 10:47 AM 1 lb to MD is $17.85... woozle 2/13/03 10:48 AM 1 lb 15 oz is $17.85. Ok. I will charge $17.85 for postage. Bubba 2/13/03 10:49 AM k woozle 2/13/03 10:49 AM Do you want to call her to see if she wants the other 2 bears included? woozle 2/13/03 10:50 AM No response to my email, tho she said to email her... Bubba 2/13/03 10:50 AM that will make it heavier so just do the math for the whole thing and I'll just ship them together Bubba 2/13/03 10:50 AM di she leave a ph #? Bubba 2/13/03 10:51 AM no Bubba 2/13/03 10:52 AM didn't we weigh the bears? Bubba 2/13/03 10:52 AM 14 oz is the # coming through the fog woozle 2/13/03 10:54 AM Weighing: We did at one point, but I'd have to go digging. Phone #: there's one for the first order, 301-474-8423. I'm still importing the 2nd order. Bubba 2/13/03 10:54 AM is same, no? Bubba 2/13/03 10:55 AM what State is she in? woozle 2/13/03 10:55 AM One had a different name on the credit card, but they're both _to_ the same person and same email address. The phone # and everything else should be in the order notification, let me look there... (it's Maryland) woozle 2/13/03 10:56 AM yes, same ph# Bubba 2/13/03 10:56 AM kewl so is same time woozle 2/13/03 10:56 AM y Bubba 2/13/03 10:57 AM is there a scale here? woozle 2/13/03 10:58 AM I don't think so. woozle 2/13/03 11:00 AM Even if it's 3 lbs altogether, the cost for overnight is still only $21.05 woozle 2/13/03 11:00 AM i.e. only $3.20 more -- less than we'd charge for sending it separately via regular mail. Bubba 2/13/03 11:00 AM charge her a $25 shipping + expedited service charge woozle 2/13/03 11:01 AM Well, I'd feel odd about that since we don't say anything about that in our policies. Perhaps we should add that... except it happens so rarely that someone wants something overnighted AND we have it in stock... woozle 2/13/03 11:01 AM But for the in-stock store, it's definitely an issue to address. woozle 2/13/03 11:02 AM ok, download complete, now importing... Bubba 2/13/03 11:02 AM I mean if it's gonna cost at least 21.05 and maybe a little more it's not outrageous and tht'll cvr it regardless woozle 2/13/03 11:03 AM the instrux in the Rosalie order actually _state_ "overnight"; I didn't spot that before... Bubba 2/13/03 11:03 AM rt and I think that if it's substantially less we can refund a few $ Bubba 2/13/03 11:03 AM like if it's only $18 Bubba 2/13/03 11:04 AM and even then $7 for expeditiousness Bubba 2/13/03 11:04 AM aint a lot woozle 2/13/03 11:04 AM I'll just charge her the actual amount, after we know what it is. We should probably set a policy for overnight shipments, tho. Bubba 2/13/03 11:04 AM we won't know until I mail it or get it weighed, drive to a pay phone, make a collect call to you and then ship it Bubba 2/13/03 11:05 AM the actual amount woozle 2/13/03 11:05 AM no need for collect call. Just tell me when you get back. I'll send her a statement. It could be days later. Bubba 2/13/03 11:05 AM then we have $40 into the package before we collect $ and if her card isn't OK... woozle 2/13/03 11:06 AM I'll debit her card now for the merch & the regular shipping costs, with a note that actual shipping expenses will be debited later. But ok, maybe it wouldn't be a bad idea to charge $25 as an estimate and refund the diff later. Bubba 2/13/03 11:07 AM on teh outside we added $7 and we can take it off her next order or something Bubba 2/13/03 11:10 AM our return policy should be a swap and refund incurring a 10% restocking fine (only a nicer word) and only one swap per customer Bubba 2/13/03 11:11 AM or not and before refund woozle 2/13/03 11:13 AM A refund policy should accomplish 2 goals: 1. Minimize decision-stress for the customer. 2. Not make it _too_ easy for them to gratuitously return stuff. Making them pay the shipping in each direction accomplishes #2 while keeping #1 low -- the feeling is "oh, I can exchange this _easily_ and all I'm paying is the shipping". It pays for itself in increased sales, IMHO. woozle 2/13/03 11:15 AM ok, what the heck -- I'll just charge $25 for overnight shipping, and we'll see what the reaction is. I do think we should have a policy if we're going to charge beyond the actual cost, tho. Bubba 2/13/03 11:16 AM rt as a rule and this time when the package shows a $21.05 she may ask about it or swallow it Bubba 2/13/03 11:17 AM it is only $4 and less than many companies charge anyway above and beyond the actual shipping charge Bubba 2/13/03 11:18 AM Prankster, Rosalie McFall and what? woozle 2/13/03 11:18 AM If she asks, I think we should be up front and explain that we hadn't run into this situation before, we didn't get a response to the email in time to clarify the situation, and the two of us spent at least an extra half-hour getting this stuff ready in time... Bubba 2/13/03 11:19 AM kewl woozle 2/13/03 11:19 AM 2. Lil Love (GD Bean Bear) Bubba 2/13/03 11:19 AM k, gonna go pull them now Bubba 2/13/03 11:19 AM brb woozle 2/13/03 11:23 AM card is good; I'm gonna zip and upload... woozle 2/13/03 11:39 AM uploading now woozle 2/13/03 11:40 AM going out for a couple of hours Bubba 2/13/03 11:48 AM got the pulls, is the db update uploaded? woozle 2/13/03 1:10 PM should be woozle 2/13/03 1:10 PM gotta go out agin to take pkgs to PO Bubba 2/13/03 1:10 PM to where did I move it to to unzip it into before Bubba 2/13/03 1:13 PM cuz all I get is the 2 flores orders when I click shipments Bubba 2/13/03 1:14 PM found it Bubba 2/13/03 1:16 PM did you notice these are going to the same person via 2 different guys? woozle 2/13/03 2:14 PM back woozle 2/13/03 2:14 PM via 2 different guys? Bubba 2/13/03 2:15 PM chk it woozle 2/13/03 2:15 PM 2 different credit card names Bubba 2/13/03 2:15 PM ari and someone else woozle 2/13/03 2:15 PM same email address, so I think it must be the same person placing the orders woozle 2/13/03 2:15 PM and the person from whom I received email about the order was Dena, the recipient woozle 2/13/03 2:15 PM so I think she's placing the orders herself Bubba 2/13/03 2:16 PM got em each to give her their card woozle 2/13/03 2:16 PM hang on... woozle 2/13/03 2:16 PM the cards' addresses were both the shipping address woozle 2/13/03 2:17 PM so they must be relatives living in the same house or something Bubba 2/13/03 2:17 PM troi? Bubba 2/13/03 2:17 PM line marriage woozle 2/13/03 2:17 PM Dena Troi? (joke) woozle 2/13/03 2:18 PM (ST:TNG joke, that is) woozle 2/13/03 2:18 PM One is probably a husband and the other a dad... could be either way depending on whether Kohn is her maiden name or not Bubba 2/13/03 2:18 PM Deanna Troi yummy Bubba 2/13/03 2:19 PM tePaul Bubba 2/13/03 2:19 PM better Bubba 2/13/03 2:20 PM pretty Vulcan pretty that is Bubba 2/13/03 2:21 PM and she can't read your mind to know if you're thinking of another woman during sex. Not that you'd have to but if you did, what hell to pay there would be. woozle 2/13/03 4:11 PM do you still not have the packing slip for the 2 Dina orders? Bubba 2/13/03 5:21 PM hey Bubba 2/13/03 5:26 PM no and they are away 021303 16:32:46 $17.85 Tracking # EU812939446US Due by noon tomorrow Bubba 2/13/03 5:38 PM $18 was a good guess woozle 2/13/03 5:44 PM so you shipped it w/o a slip, just a note, and I should mail slips separately? Bubba 2/13/03 5:53 PM y woozle 2/13/03 5:53 PM cool. Did you get my email? Bubba 2/13/03 5:53 PM which? woozle 2/13/03 5:54 PM the one where I said I double-checked the data I sent u and the shipment was there woozle 2/13/03 5:54 PM (so you could print the slips) Bubba 2/13/03 5:54 PM I only show the 2 flores orders woozle 2/13/03 5:55 PM Did you find the shipment I described? woozle 2/13/03 5:55 PM The Flores is only the first one Bubba 2/13/03 5:55 PM chkng Bubba 2/13/03 5:56 PM it was #4 Bubba 2/13/03 5:57 PM thought the ones I'm to deal w/were always on top woozle 2/13/03 5:57 PM You have to look beyond the first shipment showing; yours might not be the first one. I'll try to always name them something like "GA Pending" so you can see them easily, but do remember to look for them. Bubba 2/13/03 5:57 PM rt now I know woozle 2/13/03 5:58 PM The flores was older and hasn't been closed yet (cuz we haven't received confirmation of the other piece's receipt), so it comes first Bubba 2/13/03 5:58 PM k Bubba 2/13/03 5:58 PM kewl Bubba 2/13/03 5:58 PM you still gotta send it cuz my note said you would woozle 2/13/03 5:59 PM Send the slips? That was what I was planning. No prob. Bubba 2/13/03 5:59 PM to show up from here would be like well then why wasn't it in the box woozle 2/13/03 5:59 PM right woozle 2/13/03 6:00 PM glad you got it there in time, in spite of obstacles. woozle 2/13/03 6:00 PM Got 2 more items for you to pull and ship, after I run the cards Bubba 2/13/03 6:01 PM me 2 Bubba 2/13/03 6:01 PM k Bubba 2/13/03 6:01 PM Indonesian order for 2 Wolf Spirits MT-MJ-43 Bubba 2/13/03 6:02 PM BIM SAPUTRA Bubba 2/13/03 6:02 PM Billing addr BAMBU KUNING JL IKHLAS NO 44 MAGELANG 56126 JAWA TENGAH Bubba 2/13/03 6:02 PM Those damn dirty Jawa woozle 2/13/03 6:03 PM Oy woozle 2/13/03 6:03 PM Bim... wasn't he a Dr. Suess character? Bubba 2/13/03 6:03 PM DK woozle 2/13/03 6:04 PM Bim bams Biff's broom, I seem to recall... or something similar... woozle 2/13/03 6:04 PM Bim and Ben, says Sandy. Sounds right. Bubba 2/13/03 6:04 PM I wonder if it's him Bubba 2/13/03 6:05 PM the character named Bim woozle 2/13/03 6:05 PM You never know. Bubba 2/13/03 6:05 PM who ordered stuff today Bubba 2/13/03 6:05 PM from a long long far away woozle 2/13/03 6:05 PM beyond zebra, even Bubba 2/13/03 6:06 PM Suessian banter woozle 2/13/03 6:06 PM His Visa is one digit short woozle 2/13/03 6:06 PM (and his elevator probably doesn't go to all the floors, either) Bubba 2/13/03 6:06 PM always something Bubba 2/13/03 6:07 PM w/Indonesian orders Bubba 2/13/03 6:07 PM brb