2009-03-28 ACCC

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Message sent via chat application, 2009-03-28 (links were not in the original):

Hi, I'm helping Sandy with this situation (I filled in the application for her), and I have a few questions:

1. What days/hours is the phone line open?
2. What's the best way for Sandy to authorize you to speak with me? Can I just put her on the phone and you can ask her for permission, or do you need something signed?
3. I should have given you our other phone number, which is easier for us to pick up on: 919-402-9774. Please let me know if you can call again at that number.
4. Is it possible to use this chat application instead of the phone? We're both phone-phobic, so it would be easier for us to get back to you that way.

Thank you!

Nick