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Thursday, February 13, 2003 (#44)
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- what: ICQ dialogue between Bubba and Woozle
woozle 2/13/03 10:36 AM Good morning. I'm uploading the db with the
Prankster and mini-bear order. I'm thinking
maybe I should just assume that overnight is
ok for the order right after that -- but do we
have Rosalie McFall? It kinda hinges on that.
I was assuming it wouldn't be in inventory,
but let me check...
woozle 2/13/03 10:37 AM Ah, yes, it says there's one in N03. So that
would seem to settle that. But what's the
shipping weight... geesh...
woozle 2/13/03 10:38 AM Ok, what I'll do is this: debit her for
regular shipping costs, then when you get back
from the PO be sure to single out the actual
cost for shipping that one overnight and I'll
debit her for that separately.
Bubba 2/13/03 10:40 AM k
Bubba 2/13/03 10:41 AM it weighs less than 2 lbs so usps should have
the rate
woozle 2/13/03 10:42 AM yeah, but how many oz
woozle 2/13/03 10:42 AM somewhat depends on what kind of box you have
to cobble together for it, too
Bubba 2/13/03 10:44 AM isn't it a one price up to 2 lb?
woozle 2/13/03 10:44 AM 1 lb
woozle 2/13/03 10:44 AM or maybe not, let me check
Bubba 2/13/03 10:44 AM k
woozle 2/13/03 10:47 AM 1 lb to MD is $17.85...
woozle 2/13/03 10:48 AM 1 lb 15 oz is $17.85. Ok. I will charge $17.85
for postage.
Bubba 2/13/03 10:49 AM k
woozle 2/13/03 10:49 AM Do you want to call her to see if she wants
the other 2 bears included?
woozle 2/13/03 10:50 AM No response to my email, tho she said to email
her...
Bubba 2/13/03 10:50 AM that will make it heavier so just do the math
for the whole thing and I'll just ship them
together
Bubba 2/13/03 10:50 AM di she leave a ph #?
Bubba 2/13/03 10:51 AM no
Bubba 2/13/03 10:52 AM didn't we weigh the bears?
Bubba 2/13/03 10:52 AM 14 oz is the # coming through the fog
woozle 2/13/03 10:54 AM Weighing: We did at one point, but I'd have to
go digging. Phone #: there's one for the first
order, 301-474-8423. I'm still importing the
2nd order.
Bubba 2/13/03 10:54 AM is same, no?
Bubba 2/13/03 10:55 AM what State is she in?
woozle 2/13/03 10:55 AM One had a different name on the credit card,
but they're both _to_ the same person and same
email address. The phone # and everything else
should be in the order notification, let me
look there... (it's Maryland)
woozle 2/13/03 10:56 AM yes, same ph#
Bubba 2/13/03 10:56 AM kewl so is same time
woozle 2/13/03 10:56 AM y
Bubba 2/13/03 10:57 AM is there a scale here?
woozle 2/13/03 10:58 AM I don't think so.
woozle 2/13/03 11:00 AM Even if it's 3 lbs altogether, the cost for
overnight is still only $21.05
woozle 2/13/03 11:00 AM i.e. only $3.20 more -- less than we'd charge
for sending it separately via regular mail.
Bubba 2/13/03 11:00 AM charge her a $25 shipping + expedited service
charge
woozle 2/13/03 11:01 AM Well, I'd feel odd about that since we don't
say anything about that in our policies.
Perhaps we should add that... except it
happens so rarely that someone wants something
overnighted AND we have it in stock...
woozle 2/13/03 11:01 AM But for the in-stock store, it's definitely an
issue to address.
woozle 2/13/03 11:02 AM ok, download complete, now importing...
Bubba 2/13/03 11:02 AM I mean if it's gonna cost at least 21.05 and
maybe a little more it's not outrageous and
tht'll cvr it regardless
woozle 2/13/03 11:03 AM the instrux in the Rosalie order actually
_state_ "overnight"; I didn't spot that
before...
Bubba 2/13/03 11:03 AM rt and I think that if it's substantially less
we can refund a few $
Bubba 2/13/03 11:03 AM like if it's only $18
Bubba 2/13/03 11:04 AM and even then $7 for expeditiousness
Bubba 2/13/03 11:04 AM aint a lot
woozle 2/13/03 11:04 AM I'll just charge her the actual amount, after
we know what it is. We should probably set a
policy for overnight shipments, tho.
Bubba 2/13/03 11:04 AM we won't know until I mail it or get it
weighed, drive to a pay phone, make a collect
call to you and then ship it
Bubba 2/13/03 11:05 AM the actual amount
woozle 2/13/03 11:05 AM no need for collect call. Just tell me when
you get back. I'll send her a statement. It
could be days later.
Bubba 2/13/03 11:05 AM then we have $40 into the package before we
collect $ and if her card isn't OK...
woozle 2/13/03 11:06 AM I'll debit her card now for the merch & the
regular shipping costs, with a note that
actual shipping expenses will be debited
later. But ok, maybe it wouldn't be a bad idea
to charge $25 as an estimate and refund the
diff later.
Bubba 2/13/03 11:07 AM on teh outside we added $7 and we can take it
off her next order or something
Bubba 2/13/03 11:10 AM our return policy should be a swap and refund
incurring a 10% restocking fine (only a nicer
word) and only one swap per customer
Bubba 2/13/03 11:11 AM or not and before refund
woozle 2/13/03 11:13 AM A refund policy should accomplish 2 goals: 1.
Minimize decision-stress for the customer. 2.
Not make it _too_ easy for them to
gratuitously return stuff.
Making them pay the shipping in each direction
accomplishes #2 while keeping #1 low -- the
feeling is "oh, I can exchange this _easily_
and all I'm paying is the shipping". It pays
for itself in increased sales, IMHO.
woozle 2/13/03 11:15 AM ok, what the heck -- I'll just charge $25 for
overnight shipping, and we'll see what the
reaction is. I do think we should have a
policy if we're going to charge beyond the
actual cost, tho.
Bubba 2/13/03 11:16 AM rt as a rule and this time when the package
shows a $21.05 she may ask about it or swallow
it
Bubba 2/13/03 11:17 AM it is only $4 and less than many companies
charge anyway above and beyond the actual
shipping charge
Bubba 2/13/03 11:18 AM Prankster, Rosalie McFall and what?
woozle 2/13/03 11:18 AM If she asks, I think we should be up front and
explain that we hadn't run into this situation
before, we didn't get a response to the email
in time to clarify the situation, and the two
of us spent at least an extra half-hour
getting this stuff ready in time...
Bubba 2/13/03 11:19 AM kewl
woozle 2/13/03 11:19 AM 2. Lil Love (GD Bean Bear)
Bubba 2/13/03 11:19 AM k, gonna go pull them now
Bubba 2/13/03 11:19 AM brb
woozle 2/13/03 11:23 AM card is good; I'm gonna zip and upload...
woozle 2/13/03 11:39 AM uploading now
woozle 2/13/03 11:40 AM going out for a couple of hours
Bubba 2/13/03 11:48 AM got the pulls, is the db update uploaded?
woozle 2/13/03 1:10 PM should be
woozle 2/13/03 1:10 PM gotta go out agin to take pkgs to PO
Bubba 2/13/03 1:10 PM to where did I move it to to unzip it into
before
Bubba 2/13/03 1:13 PM cuz all I get is the 2 flores orders when I
click shipments
Bubba 2/13/03 1:14 PM found it
Bubba 2/13/03 1:16 PM did you notice these are going to the same
person via 2 different guys?
woozle 2/13/03 2:14 PM back
woozle 2/13/03 2:14 PM via 2 different guys?
Bubba 2/13/03 2:15 PM chk it
woozle 2/13/03 2:15 PM 2 different credit card names
Bubba 2/13/03 2:15 PM ari and someone else
woozle 2/13/03 2:15 PM same email address, so I think it must be the
same person placing the orders
woozle 2/13/03 2:15 PM and the person from whom I received email
about the order was Dena, the recipient
woozle 2/13/03 2:15 PM so I think she's placing the orders herself
Bubba 2/13/03 2:16 PM got em each to give her their card
woozle 2/13/03 2:16 PM hang on...
woozle 2/13/03 2:16 PM the cards' addresses were both the shipping
address
woozle 2/13/03 2:17 PM so they must be relatives living in the same
house or something
Bubba 2/13/03 2:17 PM troi?
Bubba 2/13/03 2:17 PM line marriage
woozle 2/13/03 2:17 PM Dena Troi? (joke)
woozle 2/13/03 2:18 PM (ST:TNG joke, that is)
woozle 2/13/03 2:18 PM One is probably a husband and the other a
dad... could be either way depending on
whether Kohn is her maiden name or not
Bubba 2/13/03 2:18 PM Deanna Troi yummy
Bubba 2/13/03 2:19 PM tePaul
Bubba 2/13/03 2:19 PM better
Bubba 2/13/03 2:20 PM pretty Vulcan pretty that is
Bubba 2/13/03 2:21 PM and she can't read your mind to know if you're
thinking of another woman during sex. Not
that you'd have to but if you did, what hell
to pay there would be.
woozle 2/13/03 4:11 PM do you still not have the packing slip for the
2 Dina orders?
Bubba 2/13/03 5:21 PM hey
Bubba 2/13/03 5:26 PM no and they are away
021303 16:32:46
$17.85
Tracking # EU812939446US
Due by noon tomorrow
Bubba 2/13/03 5:38 PM $18 was a good guess
woozle 2/13/03 5:44 PM so you shipped it w/o a slip, just a note, and
I should mail slips separately?
Bubba 2/13/03 5:53 PM y
woozle 2/13/03 5:53 PM cool. Did you get my email?
Bubba 2/13/03 5:53 PM which?
woozle 2/13/03 5:54 PM the one where I said I double-checked the data
I sent u and the shipment was there
woozle 2/13/03 5:54 PM (so you could print the slips)
Bubba 2/13/03 5:54 PM I only show the 2 flores orders
woozle 2/13/03 5:55 PM Did you find the shipment I described?
woozle 2/13/03 5:55 PM The Flores is only the first one
Bubba 2/13/03 5:55 PM chkng
Bubba 2/13/03 5:56 PM it was #4
Bubba 2/13/03 5:57 PM thought the ones I'm to deal w/were always on
top
woozle 2/13/03 5:57 PM You have to look beyond the first shipment
showing; yours might not be the first one.
I'll try to always name them something like
"GA Pending" so you can see them easily, but
do remember to look for them.
Bubba 2/13/03 5:57 PM rt now I know
woozle 2/13/03 5:58 PM The flores was older and hasn't been closed
yet (cuz we haven't received confirmation of
the other piece's receipt), so it comes first
Bubba 2/13/03 5:58 PM k
Bubba 2/13/03 5:58 PM kewl
Bubba 2/13/03 5:58 PM you still gotta send it cuz my note said you
would
woozle 2/13/03 5:59 PM Send the slips? That was what I was planning.
No prob.
Bubba 2/13/03 5:59 PM to show up from here would be like well then
why wasn't it in the box
woozle 2/13/03 5:59 PM right
woozle 2/13/03 6:00 PM glad you got it there in time, in spite of
obstacles.
woozle 2/13/03 6:00 PM Got 2 more items for you to pull and ship,
after I run the cards
Bubba 2/13/03 6:01 PM me 2
Bubba 2/13/03 6:01 PM k
Bubba 2/13/03 6:01 PM Indonesian order for 2 Wolf Spirits MT-MJ-43
Bubba 2/13/03 6:02 PM BIM SAPUTRA
Bubba 2/13/03 6:02 PM Billing addr BAMBU KUNING JL IKHLAS NO 44
MAGELANG 56126 JAWA TENGAH
Bubba 2/13/03 6:02 PM Those damn dirty Jawa
woozle 2/13/03 6:03 PM Oy
woozle 2/13/03 6:03 PM Bim... wasn't he a Dr. Suess character?
Bubba 2/13/03 6:03 PM DK
woozle 2/13/03 6:04 PM Bim bams Biff's broom, I seem to recall... or
something similar...
woozle 2/13/03 6:04 PM Bim and Ben, says Sandy. Sounds right.
Bubba 2/13/03 6:04 PM I wonder if it's him
Bubba 2/13/03 6:05 PM the character named Bim
woozle 2/13/03 6:05 PM You never know.
Bubba 2/13/03 6:05 PM who ordered stuff today
Bubba 2/13/03 6:05 PM from a long long far away
woozle 2/13/03 6:05 PM beyond zebra, even
Bubba 2/13/03 6:06 PM Suessian banter
woozle 2/13/03 6:06 PM His Visa is one digit short
woozle 2/13/03 6:06 PM (and his elevator probably doesn't go to all
the floors, either)
Bubba 2/13/03 6:06 PM always something
Bubba 2/13/03 6:07 PM w/Indonesian orders
Bubba 2/13/03 6:07 PM brb