BBVA - Revision history

Woozle at 13:34, 13 May 2021

2021-05-13T13:34:40Z

← Older revision		Revision as of 13:34, 13 May 2021
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			[[category:banking]]
	We only ended up dealing with [[BBVA]] because they were the "partner bank" for Simple banking.		We only ended up dealing with [[BBVA]] because they were the "partner bank" for Simple banking.

Woozle at 15:13, 12 May 2021

2021-05-12T15:13:52Z

← Older revision		Revision as of 15:13, 12 May 2021
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	Several hours later I called again and was on hold for 49 minutes before running out of time.		Several hours later I called again and was on hold for 49 minutes before running out of time.
			==2021-05-12 (Wed)==
			[https://www.reddit.com/r/SimpleBanking/comments/na5rl4/bbva_customer_service_tips/ On Reddit], I found a different phone number to try. The suggested sequence of numbers just put me back into the same phone queue as before, as did one or two other sequences, but I finally got through with one sequence (I ''think'' I chose "4" instead of "0") and, after answering a lot of questions and following instructions on the desktop, got my account reset and with a cellphone number attached. Then I asked if we could also fix Harena's, which the service rep was also happy to do.

			So now there's just Z's account, but that can wait until the dust dies down a bit.
	==Links==		==Links==
	* '''2021-05-10''' [https://www.oregonlive.com/silicon-forest/2021/05/shutdown-of-portland-online-banker-simple-is-a-mess-clients-lost-access-to-their-money.html Shutdown of Portland online banker Simple is a mess; clients lost access to their money]		* '''2021-05-10''' [https://www.oregonlive.com/silicon-forest/2021/05/shutdown-of-portland-online-banker-simple-is-a-mess-clients-lost-access-to-their-money.html Shutdown of Portland online banker Simple is a mess; clients lost access to their money]

Woozle at 14:11, 12 May 2021

2021-05-12T14:11:21Z

← Older revision		Revision as of 14:11, 12 May 2021
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	File:2021-05-09 0926.screen.Forgot Your Password - BBVA USA.crop-redact.png \| You must enroll in Passmark! (No information about what that is.)		File:2021-05-09 0926.screen.Forgot Your Password - BBVA USA.crop-redact.png \| You must enroll in Passmark! (No information about what that is.)
	File:2021-05-09 0927.screen.Online Banking Error - BBVA USA.crop.png \| Your account has been locked; please tap "forgot password"		File:2021-05-09 0927.screen.Online Banking Error - BBVA USA.crop.png \| Your account has been locked; please tap "forgot password"
	File:2021-05-09 ~~0928~~.screen.Forgot Your Password - BBVA USA.png \| Your account has been locked; please call.		File:2021-05-09 0926.screen.Forgot Your Password - BBVA USA.crop-redact.png \| Your account has been locked; please call.
	File:2021-05-09 0936.screen.BBVA Official Bank.already activated.crop.png \| Your online banking has previously been activated; please call.		File:2021-05-09 0936.screen.BBVA Official Bank.already activated.crop.png \| Your online banking has previously been activated; please call.
	</gallery>		</gallery>

Woozle at 23:59, 11 May 2021

2021-05-11T23:59:21Z

← Older revision		Revision as of 23:59, 11 May 2021
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	As it is now, I have ways of withdrawing funds from my checking and our shared checking, but not my savings or either of Harena's solo accounts.		As it is now, I have ways of withdrawing funds from my checking and our shared checking, but not my savings or either of Harena's solo accounts.
			==2021-05-11 (Tue)==
			I called once while waiting for Mel to get his second COVID vaccination, and actually got through to a human being -- who told me that she couldn't add a cellphone to my account, or do anything at all really, because of some system problem that wasn't specific to me. I asked how long I should wait before calling back; she said an hour.

			Several hours later I called again and was on hold for 49 minutes before running out of time.
	==Links==		==Links==
	* '''2021-05-10''' [https://www.oregonlive.com/silicon-forest/2021/05/shutdown-of-portland-online-banker-simple-is-a-mess-clients-lost-access-to-their-money.html Shutdown of Portland online banker Simple is a mess; clients lost access to their money]		* '''2021-05-10''' [https://www.oregonlive.com/silicon-forest/2021/05/shutdown-of-portland-online-banker-simple-is-a-mess-clients-lost-access-to-their-money.html Shutdown of Portland online banker Simple is a mess; clients lost access to their money]
	** [https://twitter.com/Oregonian/status/1391755173274472448 tweet], [https://twitter.com/eevee/status/1391857291977052160 reshare]		** [https://twitter.com/Oregonian/status/1391755173274472448 tweet], [https://twitter.com/eevee/status/1391857291977052160 reshare]
	** [https://twitter.com/savannidgerinel/status/1391428907929309184 comment]		** [https://twitter.com/savannidgerinel/status/1391428907929309184 comment]
			* '''2021-05-09''' [https://www.theverge.com/2021/5/9/22427811/simple-bbva-transition-errors-bank-shutdown Simple bank shutdown goes awry leaving customers without account access]

Woozle: /* Links */

2021-05-10T23:21:54Z

Links

← Older revision		Revision as of 23:21, 10 May 2021
Line 39:		Line 39:
	* '''2021-05-10''' [https://www.oregonlive.com/silicon-forest/2021/05/shutdown-of-portland-online-banker-simple-is-a-mess-clients-lost-access-to-their-money.html Shutdown of Portland online banker Simple is a mess; clients lost access to their money]		* '''2021-05-10''' [https://www.oregonlive.com/silicon-forest/2021/05/shutdown-of-portland-online-banker-simple-is-a-mess-clients-lost-access-to-their-money.html Shutdown of Portland online banker Simple is a mess; clients lost access to their money]
	** [https://twitter.com/Oregonian/status/1391755173274472448 tweet], [https://twitter.com/eevee/status/1391857291977052160 reshare]		** [https://twitter.com/Oregonian/status/1391755173274472448 tweet], [https://twitter.com/eevee/status/1391857291977052160 reshare]
			** [https://twitter.com/savannidgerinel/status/1391428907929309184 comment]

Woozle at 21:04, 10 May 2021

2021-05-10T21:04:37Z

← Older revision		Revision as of 21:04, 10 May 2021
Line 36:		Line 36:

	As it is now, I have ways of withdrawing funds from my checking and our shared checking, but not my savings or either of Harena's solo accounts.		As it is now, I have ways of withdrawing funds from my checking and our shared checking, but not my savings or either of Harena's solo accounts.
			==Links==
			* '''2021-05-10''' [https://www.oregonlive.com/silicon-forest/2021/05/shutdown-of-portland-online-banker-simple-is-a-mess-clients-lost-access-to-their-money.html Shutdown of Portland online banker Simple is a mess; clients lost access to their money]
			** [https://twitter.com/Oregonian/status/1391755173274472448 tweet], [https://twitter.com/eevee/status/1391857291977052160 reshare]

Woozle at 20:42, 10 May 2021

2021-05-10T20:42:39Z

← Older revision		Revision as of 20:42, 10 May 2021
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	==2021-05-09 (Sun)==		==2021-05-09 (Sun)==
	On Sunday May 9, I [https://twitter.com/Woozalia/status/1391389546173157386 tried again]. It went like this:		On Sunday May 9, I [https://twitter.com/Woozalia/status/1391389546173157386 tried again]. It went like this:
	<gallery>		{\|
	File:2021-05-09 0925.screen.Retry Login - BBVA USA.crop-redact.png		\|-
	File:2021-05-09 0926.screen.Forgot Your Password - BBVA USA.crop-redact.png		\| style="background:white;" \|
	File:2021-05-09 0927.screen.Online Banking Error - BBVA USA.crop.png		<gallery mode=packed heights=150px>
	~~File:2021-05-09 0927.screen.Online Banking Error - BBVA USA.png~~		File:2021-05-09 0925.screen.Retry Login - BBVA USA.crop-redact.png \| sign-in unsuccessful; try again
	File:2021-05-09 0928.screen.Forgot Your Password - BBVA USA.png		File:2021-05-09 0926.screen.Forgot Your Password - BBVA USA.crop-redact.png \| You must enroll in Passmark! (No information about what that is.)
	File:2021-05-09 0936.screen.BBVA Official Bank.already activated.crop.png		File:2021-05-09 0927.screen.Online Banking Error - BBVA USA.crop.png \| Your account has been locked; please tap "forgot password"
			File:2021-05-09 0928.screen.Forgot Your Password - BBVA USA.png \| Your account has been locked; please call.
			File:2021-05-09 0936.screen.BBVA Official Bank.already activated.crop.png \| Your online banking has previously been activated; please call.
	</gallery>		</gallery>
			\|}
	I tried calling them a few times, but couldn't reset my password through their automated system and couldn't get through to a person.		I tried calling them a few times, but couldn't reset my password through their automated system and couldn't get through to a person.
	==2021-05-10 (Mon)==		==2021-05-10 (Mon)==
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	I've been calling repeatedly, but they keep hanging up on me because of "difficulties".		I've been calling repeatedly, but they keep hanging up on me because of "difficulties".

			As it is now, I have ways of withdrawing funds from my checking and our shared checking, but not my savings or either of Harena's solo accounts.

Woozle: /* 2021-05-10 (Mon) */

2021-05-10T20:34:20Z

2021-05-10 (Mon)

← Older revision		Revision as of 20:34, 10 May 2021
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	I gave it 5-10 minutes then hung up. I left a message through my online banking -- but I'm betting they'll tell me to call the same exact number.		I gave it 5-10 minutes then hung up. I left a message through my online banking -- but I'm betting they'll tell me to call the same exact number.

	...and then when I was trying to connect [[Revolut]] to my account, I managed to get locked out again because I couldn't see what I was typing in response to the security question. Trying to scroll the screen had no effect. So then we had [https://twitter.com/Woozalia/status/1391836589421211655 this]:		...and then when I was trying to connect [[Revolut]] to my account, I managed to get locked out again because I couldn't see what I was typing in response to the security question. Trying to scroll the screen had no effect. So then we had [https://twitter.com/Woozalia/status/1391836589421211655 this]:<br>
	[[File:2021-05-10 1521.screen.Online Banking Error - BBVA USA.png\|400px]]		[[File:2021-05-10 1521.screen.Online Banking Error - BBVA USA.png\|400px\|left]]
	I hadn't yet gotten around to adding a mobile number; I was about to do that. I had no idea it would be the only way I could unlock my account.		I hadn't yet gotten around to adding a mobile number; I was about to do that. I had no idea it would be the only way I could unlock my account.

	I've been calling repeatedly, but they keep hanging up on me because of "difficulties".		I've been calling repeatedly, but they keep hanging up on me because of "difficulties".

Woozle: Created page with "We only ended up dealing with BBVA because they were the "partner bank" for Simple banking. Simple was set up almost like a social network for money: you can "friend" any..."

2021-05-10T20:32:25Z

Created page with "We only ended up dealing with BBVA because they were the "partner bank" for Simple banking. Simple was set up almost like a social network for money: you can "friend" any..."

New page

We only ended up dealing with [[BBVA]] because they were the "partner bank" for Simple banking.

Simple was set up almost like a social network for money: you can "friend" anyone else who has a Simple account, and instantly send them money with no transfer fee. You can also set up a joint account (with exactly one other person, so this isn't as flexible as it should be) which either person can transfer money into or out of, and both owners get Visa debit cards which draw on that account. We use our Simple joint account for most of our groceries and bill-paying.

...but (1) Simple refused to give B an account, twice, and refused to say why (although they did let Z have one, go figure)...

...and then (2) BBVA did a merger of some kind and, at roughly the same time, decided to close down Simple. All Simple accounts were to be folded into BBVA's system, and would be only available via BBVA's online banking starting May 8 (but not prior to that; there was no overlap).
==2021-05-08 (Sat)==
On Saturday May 8, I tried to activate our BBVA accounts, in accordance with the instructions which arrived in email that morning. There were problems, so I thought I should give them another day to finish the migration.
==2021-05-09 (Sun)==
On Sunday May 9, I [https://twitter.com/Woozalia/status/1391389546173157386 tried again]. It went like this:
<gallery>
File:2021-05-09 0925.screen.Retry Login - BBVA USA.crop-redact.png
File:2021-05-09 0926.screen.Forgot Your Password - BBVA USA.crop-redact.png
File:2021-05-09 0927.screen.Online Banking Error - BBVA USA.crop.png
File:2021-05-09 0927.screen.Online Banking Error - BBVA USA.png
File:2021-05-09 0928.screen.Forgot Your Password - BBVA USA.png
File:2021-05-09 0936.screen.BBVA Official Bank.already activated.crop.png
</gallery>
I tried calling them a few times, but couldn't reset my password through their automated system and couldn't get through to a person.
==2021-05-10 (Mon)==
I had time to sit on hold for about half an hour in the morning, but couldn't get through.

A few hours later I tried again and was told, in rapid succession, "we are sorry, there is a problem", "all our operators are busy", "your information is invalid", "please hold" and then someone picked up the line. In the space of about 20 minutes, the customer service rep managed to get ''my'' account set up. She was polite and friendly but a bit hard to understand, due in part to compression. She tried to help me get Harena's account set up too, but for some reason had to forward me to tech support, which apparently (surprise!) meant getting back in the phone queue, with the same message-loop playing.

I gave it 5-10 minutes then hung up. I left a message through my online banking -- but I'm betting they'll tell me to call the same exact number.

...and then when I was trying to connect [[Revolut]] to my account, I managed to get locked out again because I couldn't see what I was typing in response to the security question. Trying to scroll the screen had no effect. So then we had [https://twitter.com/Woozalia/status/1391836589421211655 this]:
[[File:2021-05-10 1521.screen.Online Banking Error - BBVA USA.png|400px]]
I hadn't yet gotten around to adding a mobile number; I was about to do that. I had no idea it would be the only way I could unlock my account.

I've been calling repeatedly, but they keep hanging up on me because of "difficulties".

← Older revision		Revision as of 14:11, 12 May 2021
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	File:2021-05-09 0926.screen.Forgot Your Password - BBVA USA.crop-redact.png \| You must enroll in Passmark! (No information about what that is.)		File:2021-05-09 0926.screen.Forgot Your Password - BBVA USA.crop-redact.png \| You must enroll in Passmark! (No information about what that is.)
	File:2021-05-09 0927.screen.Online Banking Error - BBVA USA.crop.png \| Your account has been locked; please tap "forgot password"		File:2021-05-09 0927.screen.Online Banking Error - BBVA USA.crop.png \| Your account has been locked; please tap "forgot password"
	File:2021-05-09 ~~0928~~.screen.Forgot Your Password - BBVA USA.png \| Your account has been locked; please call.		File:2021-05-09 0926.screen.Forgot Your Password - BBVA USA.crop-redact.png \| Your account has been locked; please call.
	File:2021-05-09 0936.screen.BBVA Official Bank.already activated.crop.png \| Your online banking has previously been activated; please call.		File:2021-05-09 0936.screen.BBVA Official Bank.already activated.crop.png \| Your online banking has previously been activated; please call.
	</gallery>		</gallery>