2009-07-08 webmail to Amex - Revision history

Woozle: Reverted edits by 209.236.115.188 (Talk) to last revision by Woozle

2010-11-10T21:41:58Z

Reverted edits by 209.236.115.188 (Talk) to last revision by Woozle

← Older revision		Revision as of 21:41, 10 November 2010
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	# Why did they call Harena's ''mother?''		# Why did they call Harena's ''mother?''
	# How did they get Harena's mother's phone number??		# How did they get Harena's mother's phone number??
	# Why does the caller ID identify the caller in one case as "Cell Phone TX"? ~~[http://www.forexstrategysite.com/simple-forex-trading-strategiesautomated-forex-strategy-revealedkiller-forex-techniques/ Lurlene Golkin]~~		# Why does the caller ID identify the caller in one case as "Cell Phone TX"?

209.236.115.188 at 19:51, 10 November 2010

2010-11-10T19:51:04Z

← Older revision		Revision as of 19:51, 10 November 2010
Line 286:		Line 286:
	# Why did they call Harena's ''mother?''		# Why did they call Harena's ''mother?''
	# How did they get Harena's mother's phone number??		# How did they get Harena's mother's phone number??
	# Why does the caller ID identify the caller in one case as "Cell Phone TX"?		# Why does the caller ID identify the caller in one case as "Cell Phone TX"? [http://www.forexstrategysite.com/simple-forex-trading-strategiesautomated-forex-strategy-revealedkiller-forex-techniques/ Lurlene Golkin]

Woozle: /* to Amex (8/22) */ Latest from Amex, with comments

2009-08-23T01:55:05Z

to Amex (8/22): Latest from Amex, with comments

← Older revision		Revision as of 01:55, 23 August 2009
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	Nick Staddon, for Sandy Hall		Nick Staddon, for Sandy Hall
			==from Amex (8/22)==
			Dear Nick Staddon,

			I have noted the Card Account with this information. Our Account Services department would have access these notes on the Account.

			The numbers mentioned in your email belongs to the Account Services department. you may call them directly to discuss the payment plan.

			We look forward to hearing from you.

			Sincerely,

			Vishal Bhartiya<br>
			Manager, Email Servicing Team<br>
			American Express Interactive Services
			===comments===
			Okay, if those numbers are really Amex, then:
			# Why aren't they calling the number we left on file with Amex?
			# Where are they getting the other numbers from?
			# Why did they call Harena's ''mother?''
			# How did they get Harena's mother's phone number??
			# Why does the caller ID identify the caller in one case as "Cell Phone TX"?

Woozle: /* from Amex (8/21) */ 8/22 - transfer was declined

2009-08-22T16:27:10Z

from Amex (8/21): 8/22 - transfer was declined

← Older revision		Revision as of 16:27, 22 August 2009
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	Manager, Email Servicing Team<br>		Manager, Email Servicing Team<br>
	American Express Interactive Services		American Express Interactive Services
			==to Amex (8/22)==
			I checked with Chase to see why the transfer had not gone through, and apparently they declined the request -- so Amex will not be receiving a payment of $3000 as I had hoped, and we are back to where we were before.

			If your Account Services Department can respond to us in writing either via email (preferred) or ground mail, or if you can confirm that the people who have been calling us claiming to be from American Express are in fact from American Express (phone numbers: 210-232-3974, 866-231-9049, 888-892-6180) then it is possible we could have a meaningful dialogue and work something out.

			Barring that, however, I do not see how we can do anything more than continue to pay $50 monthly as a token gesture.

			Thank you,

			Nick Staddon, for Sandy Hall

Woozle: /* to Amex (8/20) */ reply from Amex 8/21

2009-08-22T01:20:55Z

to Amex (8/20): reply from Amex 8/21

← Older revision		Revision as of 01:20, 22 August 2009
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	Nick Staddon, for Sandy Hall		Nick Staddon, for Sandy Hall
			==from Amex (8/21)==
			Dear Dear Nick Staddon,,

			Thank you for your e-mail.

			I have noted our records with your payment information.

			Also, I have forwarded your feedback to our Account Services Department.

			You may check your account within the next 72 hours to see whether the payment has posted.

			If we can be of further assistance, please contact us.

			Sincerely,

			Jitendra Punjabi<br>
			Manager, Email Servicing Team<br>
			American Express Interactive Services

Woozle: /* from Amex (8/20) */ response 8/20

2009-08-20T18:42:02Z

from Amex (8/20): response 8/20

← Older revision		Revision as of 18:42, 20 August 2009
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	===comments===		===comments===
	Finally addressed to me instead of Sandy -- but totally ignored the whole "[[phone phobia\|we really don't want to call you]]" thing. That's okay, though; we got a credit transfer offer...		Finally addressed to me instead of Sandy -- but totally ignored the whole "[[phone phobia\|we really don't want to call you]]" thing. That's okay, though; we got a credit transfer offer...
			==to Amex (8/20)==
			Fortuitously, Sandy just received a low-interest-rate balance transfer option from one of her other credit cards, so I have used that to pay $3000 towards the Blue Card, which should take care of this month's minimum. We should be able to use the same offer to pay next month's Blue Card bill. The offer runs out at the end of September, however, so we may be back in the same boat two billing cycles from now -- but we are expecting some possible changes to our situation by then, so it may be that we will be able to keep up by then.

			I will contact you again if it looks like Sandy will have to be late on another payment.

			Please emphasize to your Account Services Department that they really need some form of electronic communication. This would, I believe, save American Express a lot of money in the long run due to improved ability to communicate with those in positions such as ours.

			Please let me know if the $3000 payment does not arrive within 72 hours.

			Thank you,

			Nick Staddon, for Sandy Hall

Woozle: /* to Amex, correction (8/19) */ reply from Amex, 8/20

2009-08-20T18:18:10Z

to Amex, correction (8/19): reply from Amex, 8/20

← Older revision		Revision as of 18:18, 20 August 2009
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	Nick Staddon for Sandy Hall		Nick Staddon for Sandy Hall
			==from Amex (8/20)==
			Dear Nick Staddon,

			Thank you for your email.

			We have received the documents that you sent. Please have the Basic Cardmember speak with them directly at 1-800-592-1160 (24 hours/7 days). From outside the United States, please have her call collect at 1-336-393-1111.

			If we can be of further assistance, please contact us.

			Sincerely,

			Jitendra Punjabi
			Manager, Email Servicing Team:
			American Express Interactive Services:
			===comments===
			Finally addressed to me instead of Sandy -- but totally ignored the whole "[[phone phobia\|we really don't want to call you]]" thing. That's okay, though; we got a credit transfer offer...

Woozle: /* to Amex (8/19) */ PS

2009-08-19T13:37:28Z

to Amex (8/19): PS

← Older revision		Revision as of 13:37, 19 August 2009
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	Nick Staddon, for Sandy Hall		Nick Staddon, for Sandy Hall
			==to Amex, correction (8/19)==
			A correction to my previous email: it looks like the only reason I could not select anything other than the minimum payment of $2000+ was that the site requires the bank account to be selected first.

			Also, I now see a message which I did not see before, which says "We will evaluate your account for restoration of your charging privileges when payment is made for at least $797.00. Note this amount does not reflect payments made since 08-06-2009."

			I will send in a token payment of $50 right now, and then see if it will be possible to send in anything more.

			Thank you,

			Nick Staddon for Sandy Hall

Woozle: /* from Amex(8/13) */ my reply, 8/19

2009-08-19T13:23:15Z

from Amex(8/13): my reply, 8/19

@@ Line 167: / Line 167: @@
 If you are unable to answer these questions, please pass them on to your supervisor rather than sending me another pre-written response. Th/ank you.
-==from Amex(8/13)==
+==from Amex (8/13)==
 Dear Sandra L Hall,
@@ Line 181: / Line 181: @@
 Manager, Email Servicing Team<br>
 American Express Interactive Services

Woozle: /* to Amex(8/12) */ 8/13 from Amex

2009-08-19T13:06:36Z

to Amex(8/12): 8/13 from Amex

← Older revision		Revision as of 13:06, 19 August 2009
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	Yes, we are well aware that they do not have one. I was asking (1) why they do not have one, and (2) if you do not have this information, please to put me in contact with someone who does.		Yes, we are well aware that they do not have one. I was asking (1) why they do not have one, and (2) if you do not have this information, please to put me in contact with someone who does.

	If you are unable to answer these questions, please pass them on to your supervisor rather than sending me another pre-written response. ~~Thank~~ you.		If you are unable to answer these questions, please pass them on to your supervisor rather than sending me another pre-written response. Th/ank you.
			==from Amex(8/13)==
			Dear Sandra L Hall,

			I am a manager with the Email Servicing Team.

			I'm afraid I do not have a specific reason as to why our Account Services Department does not communicate via email. This channel is currently only available for general customer service inquiries, and we are looking to provide this service across most of our departments in the near future.

			Please let me know if I can help you in any other way.

			Sincerely,

			Jitendra Punjabi<br>
			Manager, Email Servicing Team<br>
			American Express Interactive Services