2007-01-03 webmail to CSI - Revision history

Woozle: /* My follow-up webmail to CSI, 2007-01-19 */ subsequent events

2007-01-30T16:50:07Z

My follow-up webmail to CSI, 2007-01-19: subsequent events

← Older revision		Revision as of 16:50, 30 January 2007
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	Nick Staddon		Nick Staddon
			==Subsequent Events==
			The physical (and signed) copy I mailed was received by CardService on January 22 at 7:24 a.m., according to the USPS. I was still able to log in to my account at MyMerchantOffice on 2007-01-30, however, and the "inquiry status" area showed only my original inquiry on Jan. 4 and no record of the follow-up on Jan. 19. I'm planning to stop by the bank and see if they can prevent any further debits from CardService (or, failing that, close the account), but I don't know if I will actually have time before Feb. 4.

Woozle: /* Introduction */ update about copy on portal

2007-01-19T14:44:17Z

Introduction: update about copy on portal

← Older revision		Revision as of 14:44, 19 January 2007
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	==Introduction==		==Introduction==
	[[category:Dated Items]]Here is the email conversation I had with [[Cardservice International]] when I was finally ready to cancel my account with them (after having wanted to switch providers for many years). The initial message was sent via their web portal, which requires a log-on for access; your log-on ID is your "merchant number". A copy of the message was not emailed to me, but fortunately I anticipated this and made a copy before sending it. ~~(There may~~ also be a copy saved on the ~~portal; I haven't checked – but this seems unlikely as I don't remember there being any kind~~ of ~~"message center" as in many financially-oriented portal sites~~.)		[[category:Dated Items]]Here is the email conversation I had with [[Cardservice International]] when I was finally ready to cancel my account with them (after having wanted to switch providers for many years). The initial message was sent via their web portal, which requires a log-on for access; your log-on ID is your "merchant number". A copy of the message was not emailed to me, but fortunately I anticipated this and made a copy before sending it. '''Update''': it turns out that there is also a copy saved within my account on the site, which plainly makes the request for my merchant account number (and proof of authority) completely redundant.

	==Initial Webmail to Cardservice==		==Initial Webmail to Cardservice==
	* '''Date''': 2007-01-03		* '''Date''': 2007-01-03

Woozle: /* My reply to CSI, 2007-01-08 */

2007-01-19T13:03:45Z

My reply to CSI, 2007-01-08

← Older revision		Revision as of 13:03, 19 January 2007
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	:Owner/President		:Owner/President
	:Cox-Staddon Enterprises, Inc.		:Cox-Staddon Enterprises, Inc.
			==My follow-up webmail to CSI, 2007-01-19==
			* '''Category''': Account Changes
			* '''Subcategory''': Downgrade

			You do not seem to have closed my account yet as per my request of January 3, as I am still able to log in here. I sent email giving all of the information you asked for, but I did not receive a reply, so I will repeat it here:

			:Merchant #: {{faint\|redacted}}
			:Business Name: Cox-Staddon Enterprises, Inc.
			:Reason for closing account: dissatisfied with service; have found better provider (who lets me make changes through the web instead of filling out and mailing paperwork, for example)
			:Effective closure date: January 3, 2007

			I will also mail a copy of the email so you will have a physical copy of my signature requesting this change.

			Thank you,

			Nick Staddon

Woozle: response to CSI

2007-01-08T19:45:40Z

response to CSI

@@ Line 1: / Line 1: @@
-[[category:Dated Items]]
+==Introduction==
-==Webmail==
+[[category:Dated Items]]Here is the email conversation I had with [[Cardservice International]] when I was finally ready to cancel my account with them (after having wanted to switch providers for many years). The initial message was sent via their web portal, which requires a log-on for access; your log-on ID is your "merchant number". A copy of the message was not emailed to me, but fortunately I anticipated this and made a copy before sending it. (There may also be a copy saved on the portal; I haven't checked &ndash; but this seems unlikely as I don't remember there being any kind of "message center" as in many financially-oriented portal sites.)
 * '''Date''': 2007-01-03
 * '''Category''': Account Changes
@@ Line 45: / Line 46: @@
   please notify First Data immediately by replying to this message and deleting it from your computer.
   ***************************************************************************

Woozle: reply from cardservice

2007-01-08T19:05:34Z

reply from cardservice

← Older revision		Revision as of 19:05, 8 January 2007
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	:Nick Staddon		:Nick Staddon
	:owner/President		:owner/President
			==Reply from CSI, 2007-01-04==
			{{email header start}}
			{{hdrline\|Subject\|MMO Inquiry Response for IssueId #2056}}
			{{hdrline\|From\|}}{{email\|syscheck\|csi-corp\|com}}
			{{hdrline\|Date\|Thursday 11:29:43}}
			{{email header stop}}
			FROM: Cardservice International


			Thank you for your recent email inquiry with Cardservice International. I am sorry to hear that you need to close your merchant account. To close your merchant account we will need written notification from the original signer of the agreement. Feel free to email me with any additional questions or you may contact our 24 hour customer service department at (877)274-7915 option 2.

			Letter must include:
			:Merchant number
			:Business Name
			:Reason for closing account
			:Effective closure date
			:Signature of original signer of the agreement

			Mail to:
			:Merchant Support
			:P.O. Box 5180
			:Simi Valley, CA 93062

			Fax to:
			:Merchant Support
			:(805)552-8613

			***************************************************************************
			The information in this message may be proprietary and/or confidential, and protected from disclosure. If
			the reader of this message is not the intended recipient, or an employee or agent responsible for delivering
			this message to the intended recipient, you are hereby notified that any dissemination, distribution or
			copying of this communication is strictly prohibited. If you have received this communication in error,
			please notify First Data immediately by replying to this message and deleting it from your computer.
			***************************************************************************

Woozle at 00:15, 4 January 2007

2007-01-04T00:15:00Z

New page

[[category:Dated Items]]
==Webmail==
* '''Date''': 2007-01-03
* '''Category''': Account Changes
* '''SubCategory''': Downgrade
* '''Message''':
I would like to cancel my merchant account, as I am now using PayPal for all merchant card transactions.

Thank you!

:Nick Staddon
:owner/President